Heart + Twine store wordmark

Send Some Joy + Save Some Time

FAQs

Tell me how this works exactly, I can shop OR you can shop for me? You have 3 ways to shop with us! You can shop like you always would on any website, add to cart and checkout. You can choose proven best sellers from our bundles selection to make it extra fast and easy! You can ‘hire’ us, your free virtual assistant. We ask a couple questions that will take you about 60 seconds to answer and then we (and by we, I mean a fabulous human, because we love a personal touch) will text you two hand selected gift choices. Once you approve one of the choices we will send you a one click link to buy.

How do returns work? Click here to submit a return request. Once received we will email you an RA form to include in the box. Once your return is received we will email you a code to use the next time you would like to shop.

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Returns

The return request was submitted through the store's return form; the terms are set out above.